Knowledgebases for documentation and articles are incredibly useful when you want to better organize data on your website. You can render vast volumes of information structured and easily digestible by setting up a WordPress wiki knowledge base.
In order to help consumers locate information easily, companies that offer goods or services needs documentation or a knowledge base. You want to eliminate this roadblock as much as possible when a client faces a problem they can’t solve. They will surely be happy if they can easily locate your knowledge base and find a helpful response.
If you know the right plugins and software, adding a beautiful and user-friendly knowledge base to WordPress is very easy. Fortunately, there are a number of WordPress knowledge base plugins that will help you build your own knowledge base without requiring any technical expertise, and the Echo Knowledge Base for Documents and FAQs Plugin is one that we will address today.
Echo Knowledge Base at WordPress.org is a great plugin for free that makes it easy to set up your WordPress FAQs or knowledge base. This plugin adds a different post form to publish support papers, so you’ll see a new menu called “Knowledge Base” added to your WordPress admin. Publishing tutorials from the knowledge base is just like publishing standard posts. They also have tags and categories of their own.
Premium add-ons are also available that offer you more features. At WordPress.org, you can get started with Echo Knowledge Base for free. You can purchase them individually for the premium extensions or get a package of any or all the add-ons.
Top 5 Key Plugin Features
Here are some of the features of the plugin:
Extensive Settings and Configurations – To completely configure the Knowledge Base Main Page and Posts, it offers loads of simple to use and very user-friendly settings.
Advanced Search Analytics – Improve the search experience for users and display search analytics, including common searches and no searches for information.
Control Access and Permissions – Access Manager enables managers, corporations, and organisations to monitor and limit access based on WordPress user accounts to their private knowledge base. Using roles and classes to give authorisation.
Multiple Knowledge Bases – Create multiple databases of knowledge, for each product, subject and service. There are separate posts, URLs, KB Main Page, and admin screens in each knowledge base.
Links Editor for PDFs and More – Set the links for articles to PDFs, blogs , forums, and websites. Choose icons for your posts on the KB Home Page.
Other Plugin Features
- Table of content
- Live and fast search results
- Responsive support
- Multiple levels of categories
- Tabs layout
- Article ordering
- Up to five levels of hierarchical documentation (for creating sub-categories/articles)
- 16 pre-defined color themes
- 4 pre-defined style combinations
- Visual builder
- Compatible with Gutenberg
- Sidebar and Grid layouts
- Option to add comments to articles
- Special shortcode to help you create FAQ sections
If you want more features, you can turn to premium add-ons:
- Access manager to control which users can create and/or view knowledgebase articles
- More layout options
- Ability to create multiple knowledge bases
- Advanced search, including search analytics to see what users are searching for
- Article rating and feedback so that you can analyze how helpful your articles are
- More knowledge base widgets, such as displaying recently-added articles
Echo Knowledge Base is filled with features for a free plugin and is a perfect alternative if you are looking for a free plugin with lots of helpful features.
How does this plugin work?
Knowledge Base Main Page
The plugin creates a knowledge base index page at the /knowledge-base URL. If you prefer to include the knowledge base as part of an existing page on your site, you can display it using a shortcode.
The plugin creates three default categories, “FAQs,” “Introduction,” and “Other.” The knowledge base functions is that the parts or tabs show the categories. Articles or sub-categories may be included in categories.
Plugin Backend Pages and Settings
When the plugin is newly installed on your website, it will automatically create sample knowledgebase articles so you can easily see on the frontend how it look like when one or more articles have been published.
Categories and Tags
When the plugin is newly installed on your website, it will automatically create sample knowledge base categories and tags so you can easily see on the frontend how it look like when one or more categories and tags have been created.
In the left column navigation, mouse over the “Knowledge Base” link and click the “Categories” link. In the “Add New Category” section, enter the name of the category in the “Name” field. The “Slug” is the portion of the URL that relates to the category. Enter a short description in the “Description” field, but whether or not it is displayed will depend on your theme. Click the “Add New Category” button. We’ll set up the subcategories the same way we set up the top-level category, with one exception. After we click the “Add New Category” button, the subcategory shows up on the page.
In WordPress, Knowledgebase tags work the same way tags work elsewhere. They are used to establish links between knowledge of a similar nature.To create a tag, mouse over the “Knowledge Base” link and click the “Tags” link. Just like creating a category, give the tag a name and a slug, and click the “Add New Tag” button.
This plugin has a very easy to use, navigate and user-friendly Theme Wizard to configure and adjust the knowledge base main page and article pages.
Title & URL
This settings section allows site admins to set a Knowledge Base Title, Slug and location on the website.
This settings section allows site admins to configure and choose a layout for your main knowledge base page.
Main Page Colors
This settings section allows site admins to configure the main page colors for the text, search box, background, icons, and others.
Article Page Colors
This settings section allows site admins to configure the text colors on the Article Page such as the text and background color, sidebar layout, and others.
This is just a basic and primary configuration you need to do on this plugin. Now, once you click on the Exit Wizard button on the upper right, it will take you to more selection of plugin settings and configuration for other features and details.
With over 15,000+ active installs, Echo Knowledge Base plugin is the most popular Knowledge Base plugin for WordPress. These features and settings discussed above only show how user-friendly it is to use this plugin. It has all the basic features a knowledge base plugin needs to offer on every webstore. We even use this plugin on one website of ours and it works perfectly fine.