eCommerce system could be difficult to use for some of the users. The process of selecting a product to checkout and payment can confuse some of the users. But to make your customers comfortable on your easy Digital download website customer support is not enough sometimes. You need customer purchase information while chatting with them to view their information can be difficult for the customer support personnel.

To solve this problem Easy Digital Download developed a tool called LiveChat. With live chat, you can track the user activity for an order about a product. And you can lead them to check out while talking to them. Without interrupting them during their purchase it’s easy to just view their information about a purchase and led them to their desired goal.