Awesome Support

Customer Support Plugins for EDD

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Awesome Support
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Summary: This Easy Digital Downloads Add-on helps you to automatically grant permission to your customers to place support tickets. This add-on supports both Frontend Submission add-on and Software Licensing.
Description:

Help your customers while they are making any purchase let your customer open a ticket right from their purchase history. By adding this plugin your make purchasing easy for your customers. The system guides customers to open a ticket with just a few easy steps. By clicking on Get Help they can share their query directly with you. You can help them by viewing their history of purchase the license of the software with the help of Software Licensing add-on. So, you will be able to provide support as per their query.

Note: This extension is owned and sold by Getawesomesupport.

Plugin Website: Awesome Support
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Help Scout Integration
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Summary: View the customer information for batter support with HelpScout Integration for your WordPress Easy Digital Downloads websites. Customer information, purchase details, and payment details about customers with few easy steps.
Description:

To provide your customers with topnotch support you must need the information about the customer and their purchasing. Searching for this type of information can be difficult and requires much time to do so. But with HelpScout Integration with Easy Digital Download, you can easily access the information and guide your customer more efficiently. This builds interest of the customer on your site and your support team which ultimately increases your sales as well as visitors on your site. To have your user information and their purchase information on your dashboard integrate the HelpScout plugin by Thomas Maire.

Plugin Website: Help Scout Integration
Magic Conversation For Gravity Forms
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Summary: Magic Conversation For Gravity Forms is a conversational form WordPress plugin that lets you convert a Gravity Form into a conversational web form.
Description:

This plugin provides a chat-style conversational interface that provides a more user-friendly alternative to the standard form. Also, this plugin is very easy to set up and use. No programming or coding is required to use it.

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WP Ticket Easy Digital Downloads
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Summary: WP Ticket Easy Digital Downloads add-on lets your customers keep open and view their tickets any time anywhere with their account page. Your support team can access the customer request or tickets by using the provided portal.
Description:

Customer satisfaction and feedback is a key factor for any online store and customer support system. With WP Ticket Easy Digital Downloads add-on customer support team and customers can easily collaborate for the better sales experience.

Note: This extension is owned and sold by EMD Plugins.

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Summary: Provide Top-notch customer Support to your valuable customers with our WSDesk Help Desk plugin. Managing the clients and their queries is not an easy task, its complex, hectic, and time-consuming process. With WSDesk you can turn your Desktop into a complete Customer Support system.
Description:

WSDesk is a top searched and high ranked Customer support ticket system plugin available for WordPress website. Imagine you have your system ready to support your customer but managing user queries, problems, questions, and feedback is another level of problem you have to face. While you don’t wish to lose your customer and don’t want to engage them for so long just to solve a simple query at the same time, could be difficult but with WSDesk just you don’t have to worry to tag the ticket, responses, and feedback, keep track of your customers and their valuable suggestions, email filtrations and much more. WSDesk is all in one you looking for your customer Support system.

Note: This extension is owned and sold by ELEXtensions.

Plugin Website: WSDesk